FAQ

What do I need to bring? Are there any restrictions on occupation or categories?

Full criteria is available here. style paper-only licence, please also bring a passport or other photo ID in addition to your GOV.UK Check Code.

Customers frequently forget their additional proof of address: utility bill, bank statement, mobile banking app or similar: no more than 3 months old, must be in the HIRER’S name

Please also bring a physical Credit or Debit card to pay for the rental; we accept Visa and Mastercard, which MUST be in the HIRER’S name. We do not accept Solo, Electron,  AMEX or pre-paid cards. Unfortunately due to card issuer limitations we are unable to accept mobile payments such as Apple or Google Pay.

Please note that courier hires and vehicles for hire and reward must be quoted for over the phone. Special restrictions and conditions apply.

Which vehicles can I hire?

This depends on what categories are on your driving licence.

Everybody should have the entitlement to drive vehicles up to 3500kg GVW with up to 8 passenger seats apart from those holding a provisional licence.

Category B

• Category B includes cars, MPV’s and vans up to and including a maximum weight of 3,500kgs and no more than 8 passenger seats.

Category C1

• You can drive vehicles weighing between 3,500 and 7,500kg (with a trailer up to 750kg).

Click here for DVLA Driving Category descriptions

Can I hire a vehicle on a foreign licence?

Yes.

We will also need to address of where you are staying.

What is your cancellation policy?

How do we do our hire periods?

This is calculated on a 24-hour basis, usually from 08:00hrs or 17:00hrs.

Rental times may be adjusted to suit individual hirers’ requirements subject to vehicle availability

How does the insurance work?

Every vehicle hire includes fully comprehensive insurance. The excess on this policy for most hirers is £1,250. Our insurance does not cover damage caused by hirer’s negligence.  You are responsible for the cost of repairs or replacements required as a result of the vehicle not being used in a reasonable and responsible manner. Please see your rental agreement and our full terms and conditions for specifics.

Do we cover the vehicles with breakdown assistance?

All vehicles are covered by breakdown cover.  Contact details can be found inside each vehicle.

Note: Vehicles will not be covered for negligence.  You will be liable for battery replacement if the battery has run down due to negligence, e.g. leaving the lights on or using the tail lift without running the engine.

Do I need to provide a deposit?

Yes. We will take a pre-authorisation on your credit or debit card (which must be in the hirer’s name) for the amount shown on your booking (typically £120 for most commercial vehicles). Unfortunately, we do not accept cash deposits. The amount of your security deposit is subject to management’s discretion and may be higher.

When your vehicle is returned in the same condition as when it was hired, your pre-authorisation will be released.  Your card issuer can take up to 5 working days to show this credit on your account.

Fintech banks such as Starling and Monzo take longer than usual to release these.

Are there any restrictions on item transportation?

Vehicles must not be used to transport items that may damage the vehicle or leak fluids. No hazardous, dangerous or restricted items are allowed.

What fuel level do I bring the vehicle back with?

Our vehicles are supplied on a like for like basis.  You are required to return the vehicle in the same condition and with the same fuel level as when you hired it.  We do not offer refunds for excess fuel.

Where can I take the vehicle?

The vehicles may not be taken outside the main island of Great Britain.  You may not take your vehicle abroad or to Northern Ireland.

Some vehicles are tracked and may self-immobilise if these conditions are broken. A fee may be incurred to mobilise the vehicle. We are able to provide access to these on our client portal whilst the vehicle is in your possession. We allow hires within Europe subject to additional charges and conditions.

How does the London Congestion Charge work?

If you take your vehicle into the London Congestion Charge zone or across the Dartford Crossing (or other charging zone, penalty etc), this is your responsibility to pay directly with the charging authority. All of our vehicles are ULEZ compliant. There are additional charges levied when we receive any tickets, fines etc for the duration of your booking. You are solely responsible for any charges, fees, legal action or settlements we make during this period.

Are there any mileage restrictions?

Yes.  Typical restrictions are as follows however can change depending on your tariff. The first 150 miles are included in the price of your hire. Additional miles are charged at 15p per mile up to 300 miles per day. Excess mileage over 300 miles is charged at £1 per mile.

Are there any age restrictions?

Due to terms of our insurance we are unable to rent to anyone under the age of 21. Please see the insurance restrictions page. We may be able to arrange COI (Customer’s Own Insurance), but please contact us for such arrangements.

Am I responsible for the tyres?

We will ensure that tyres are in suitable condition when we hand over the vehicle to you. As with your own vehicle, you are responsible for checking tyre pressures and condition regularly, e.g every week. We will pay for any tyres which need replacing due to wear (though not for tyres which have been damaged).

How do I leave the Oil and Water?

As with your own vehicle, you are responsible for checking and maintaining the fluid levels (oil, water, brakes, Power Assisted Steering) on a regular basis, i.e. every few days. We do however regularly service our vehicles and have a network of garages we use to carry out the work. Should you find an issue or low fluids on one of our vehicles, please do let us know so we can carry out such work. You will be liable for any damage caused by any omission to check these items.