Vernon Garage, Station Approach, LU7 2LY
01525 851549

Complaints Policy

Local vehicle rentals in Leighton Buzzard

Introduction

Beehire Car and Van Rentals Limited is committed to the highest levels of customer service and prides itself in reliable, efficient and economical vehicle rental. We are always open to hear any feedback, good or bad and actively monitor social media channels for such feedback.

 

If you have a Complaint

We’re sorry to hear we haven’t satisfied your requirements and that you have cause for complaint. Please see our complaints procedure below.

 

Complaints Procedure

  • Complaints can be made by letter, email or telephone at:
    • Letter
      FAO: Miles Ellis (Complaints)
      Beehire Car and Van Rentals Limited
      Vernon Garage
      Station Approach
      Leighton Buzzard
      LU7 2LY
    • Email – Miles.Ellis@beehire.co.uk
    • Phone – 01525 851549
  • We will acknowledge receipt of the complaint by customers preferred method within three working days however this may take longer due to postal delays.
  • We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
  • We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at: http://www.financial-ombudsman.org.uk/contact/index.html. Non-financial complaints can be directed to Trading Standards.
  • The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk.

Once again, we are sorry you’ve had cause to complain and hope we can provide a suitable way forward.

 

Kindest regards,

 

 

Beehire Car and Van Rentals Limited